Findhelp | 211

Today is Emancipation Day. August 1 marks the day slavery was abolished across the British Empire in 1834. In Canada, this day is both a moment of remembrance and a call to action—a time to honour the resilience and contributions of Black communities while recognizing the ongoing realities of systemic anti-Black racism. At Findhelp | 211, we are committed to equity in all that we do. This includes supporting access to Black-led services, amplifying community voices, and ensuring our data and navigation work actively contribute to dismantling systemic barriers. Let this day remind us that reflection must be paired with action. #EmancipationDay #Equity #BlackHistory #Findhelp211

Earlier this month, our team joined fellow Toronto Community Crisis Service (TCCS) Anchor Partners to celebrate one year of city-wide expansion and the incredible impact of this community-led, trauma-informed crisis response model. TCCS provides free, confidential, in-person mental health support from mobile crisis teams to Toronto residents aged 16 and older—24 hours a day, 7 days a week. The service focuses on low-barrier, consent-based, client-centered care that connects people to supports when and how they need it. Find more information on TCCS here: https://lnkd.in/giegmuKT We are especially proud to recognize two outstanding @Findhelp | 211 team members nominated at the inaugural TCCS’ “Beyond the Call” Expansion Celebration: 🌟 Giselle Hussein, Coordinator Nominee – Call-taking and Dispatch Excellence Award; Selected by her peers, Giselle’s unwavering leadership and dedication have been instrumental to the success of TCCS since day one. She embodies Findhelp’s core values of equity, integrity, people-first service, collaboration, and innovation. 🌟 Sarah Kusi, Community Resource Specialist Nominee – Dedication to Service Award; In less than two years, Sarah has grown into a highly trusted and compassionate voice within our team. Her trauma-informed and equity-centered approach ensures every caller is met with empathy, dignity, and care. Please join us in congratulating Giselle and Sarah—two remarkable individuals who elevate our mission every day and reflect the heart of our 211 navigation team and organization. #TCCS #Findhelp211 #CrisisResponse #CommunityCare #MentalHealth City of Toronto

Happy Canadian Multiculturalism Day! Today, we celebrate the many cultures, languages, and communities that make our country beautifully diverse. Findhelp | 211 is committed to social justice by ensuring diverse communities—including individuals, families, youth, seniors, persons with disabilities, and members of Indigenous, Black, newcomer, and LGBTQ2S+ communities—are seen, supported, and included. — Bonne Journée canadienne du multiculturalisme ! Aujourd’hui, nous célébrons les multiples cultures, langues et communautés qui font toute la richesse et la beauté de notre pays. Findhelp | 211 s'engage à promouvoir la justice sociale en veillant à ce que les communautés diverses — notamment les personnes, familles, jeunes, aînés, personnes en situation de handicap ainsi que les membres des communautés autochtones, noires, nouvellement arrivées et LGBTQ2S+ — soient reconnues, soutenues et incluses. #StrengthThroughDiversity #LaForceParLaDiversité

We were delighted to attend United Way Greater Toronto’s (UWGT) 69th Annual General Meeting and warmly welcome their new President & CEO, Heather McDonald, ICD.D. The event provided an excellent opportunity to reflect on UWGT's impactful year and explore their bold 10-year strategic vision. Congratulations to UWGT for your continued dedication and leadership in building stronger, more vibrant communities across the Greater Toronto Area. Findhelp | 211 is proud to be your partner in serving the community. #Findhelp211 #UWGT Kosal Ky Link Kabadyundi

As a settler-founded and funded organization, we acknowledge the ongoing impact of colonization and our role within systems that continue to harm Indigenous Peoples. We also recognize and honour the strength, brilliance, and leadership of First Nations, Inuit, and Métis Peoples across Turtle Island—including 2-Spirit, non-status, urban, and all self-identifying Indigenous communities. We are committed to learning from Indigenous knowledge systems and moving our Truth & Reconciliation Framework into meaningful action. #NIPD #TruthAndReconciliation #Findhelp211

Incredible accomplishment by Findhelp | 211 in Toronto! 🎉

🎉 Big Accreditation Congratulations to Findhelp | 211 in Toronto, ON! This long-standing 211 provider, serving Toronto, Peel, Durham, York and providing after-hours coverage across Ontario, has achieved their 5th Inform USA Accreditation, making them one of only five organizations to hold continuous accreditation since the program began! 👏 Hats off to the Findhelp team for your leadership, innovation, and unwavering commitment to service and equity. 👉 Curious about Inform USA Accreditation? https://lnkd.in/gWutw9Bj

Last year, we ran a campaign called “Make the Right Call” with the Toronto Police Service to help Torontonians understand when to call 9-1-1 vs other numbers. We’ve seen that more calls are being directed to the correct line which opens up critical city services, contributed to stabilizing wait times and ensured the public were connected to the right service when they needed it. Thank you, Toronto. 💙 However, we’re still seeing confusion so we’re sharing these posts again. 💚Call 2-1-1 for a referral to community or social services and mental health services like the Toronto Community Crisis Service.  📞Contact 3-1-1 to connect with non-emergency City services, programs and information 24/7.  👮 416-808-2222 is the non-emergency police services number. Call it to connect with non-emergency police services, personnel and programs.  🚨 Finally, call 9-1-1 for Toronto Police Service, Toronto Fire Services or Toronto Paramedic Services when immediate action is required: someone's health, safety or property is in jeopardy or a crime is in progress. Please share so that we can further reduce incorrect calls to 9-1-1. https://lnkd.in/eaR4UxqE 

It was a pleasure for several of our team members to join the City of Toronto by participating in their Newcomer Day fair at Nathan Phillips Square. With representation from our outreach, editorial, navigation, and communications departments, our team welcomed over 100 newcomers and visitors at our Findhelp | 211 kiosk to provide information on ways they can access the help they need, when they need it—especially services tailored to newcomer needs. Our Director of Communications and Engagement Link Kabadyundi spoke with Radio-Canada (CBC) to share about the important role 211 plays in assisting various communities, including newcomers. Listen here (French only): https://lnkd.in/gY_4fK4j 211 is a free and confidential service available in 170+ languages and 24/7. The service is accessible by dialing 2-1-1, visiting 211Central.ca, or through the 211 app (app.211.ca). --- Plusieurs membres de notre équipe ont eu le plaisir de se joindre à la Ville de Toronto en participant à la Journée des nouveaux arrivants au Nathan Phillips Square. Composée de représentants de nos départements de sensibilisation, de rédaction, de navigation et de communication, notre équipe a accueilli plus de 100 nouveaux arrivants et visiteurs à notre kiosque Findhelp | 211 afin de les informer sur les moyens d'accéder à l'aide dont ils ont besoin, quand ils en ont besoin, notamment aux services adaptés aux besoins de nouveaux arrivants. Notre directeur des communications et de l'engagement, Link Kabadyundi, s'est entretenu avec Radio-Canada (CBC) pour parler du rôle important que joue le 211 pour aider diverses communautés, y compris les nouveaux arrivants. Écoutez l'entrevue ici: https://lnkd.in/gY_4fK4j Le 211 est un service gratuit et confidentiel, disponible en plus de 170 langues et accessible 24h/24 et 7j/7. Vous pouvez y accéder en composant le 2-1-1, en visitant 211Central.ca/fr ou via l'application 211 (app.211.ca/fr).

🚨 Our Data for Change Workshop Series Is Back! Findhelp | 211, in partnership with the Council of Agencies Serving South Asians (CASSA), LogicalOutcomes, and Services and Housing In the Province (SHIP), is proud to continue our Data for Change learning series on social demographic data collection and data equity. Below is more information about our next session: “Data Equity: Building Impact.” 📅 Thursday, June 19, 2025 from 1:30–3:00 p.m. EDT 📍 Zoom registration link: https://lnkd.in/gyfCEG3J 🕚 Register by June 17 at the latest 🗣️ Spread the word within your networks This session will focus on collecting inclusive data and implementing a Data Equity Training Program—key tools to help improve access to culturally appropriate services and reduce systemic barriers. All workshops are FREE and open to social service providers. Past sessions are available NOW on dataforchange.ca #DataEquity #SocialServices #CapacityBuilding #DEI #CommunityData #Findhelp211 #DataForChange #EquityInAction